For faster service, we recommend scheduling an appointment—especially during peak hours. However, walk-ins are welcome for most collision repair estimates. If you prefer, you can call ahead so our team is ready when you arrive.

Repair times depend on the extent of damage and the availability of replacement parts. Minor auto body repairs may take 2–3 days, while major collision repairs can take longer due to multiple variables. After your estimate, we’ll provide a clearer timeline specific to your vehicle.

Yes! We work directly with most insurance companies to handle claims, approvals, and billing. Our goal is to make the collision repair process as smooth and stress-free as possible, so you don’t have to manage the insurance paperwork on your own.

Yes. If your vehicle isn’t safe to drive, we can help coordinate towing and recommend trusted local tow companies. We’ll ensure your vehicle gets safely transported to our shop for evaluation.

Yes. We restore your vehicle to pre-accident safety standards using manufacturer repair guidelines and approved OEM procedures. Every repair meets industry safety requirements so you can drive with confidence once your vehicle leaves our Waterford, WI facility.

We use OEM parts whenever possible to ensure the best fit, durability, and performance. In some situations, aftermarket parts may be used based on insurance guidelines or customer preference. We’ll review all available options with you before repairs begin.

Yes! Our shop uses advanced computerized color-matching technology to ensure a paint match on every repair. We follow industry refinishing standards to achieve a seamless, factory-quality finish.

While we don’t provide loaner vehicles directly, we can assist with arranging a rental through local providers or your insurance company. We’re happy to help coordinate this so you can stay mobile while your vehicle is being repaired.

Stay safe and follow these recommended steps:

• Check for injuries and call emergency services if needed.
• Take photos of the damage and the accident scene.
• Exchange insurance and contact information with the other driver.
• Notify your insurance company about the accident.
• Contact River City Auto Body so we can guide you through the repair and claims process.
• Download our Helpful Tips pdf file

Yes. We stand behind our work with a lifetime warranty on our workmanship. Replacement parts include their own manufacturer warranties for added peace of mind.

We accept cash, major credit cards, and insurance payments. If you have questions about payment arrangements, just let us know.

Yes. We repair all makes and models—including domestic, foreign, and late-model vehicles. Whether you need minor cosmetic repairs or full collision restoration, we’re equipped to handle your vehicle.