"(Letter to Insurance Company)
I'm sure you are aware that about 3 weeks ago I called about being in an auto accident. I took the car to two different Chrysler dealerships thinking that they would be the best at fixing my car. Luckily, on my way home I stopped by the mechanic that works on my cars. When he saw the 300 he asked where I was going to get it repaired. I told him I had a couple of estimates from dealerships. He suggested I go visit River City Auto Body right in Waterford.
Now, I haven't been in many accidents, and my mentality, like many people, is the dealers are probably the best place to get your car fixed when it’s been in an accident. The people at River City, along with the employees that I met, impressed me and I came away from there thinking that I may be mistaken in my idea that dealerships are the best way TO go.
River City got my confidence and repaired the 300. I'm VERY picky and the car is FLAWLESS. It was repaired in a reasonable amount of time and I was treated great. They even asked if I wanted to come and look at the car once ' they got it apart. Being the car guy I am, I took them up on their offer. Even though they were busy doing something else when I arrived, they stopped and came over and explained everything that they did up to that point, and what was left to do to repair it to as good as new.
If River City is not on your 'approved' list, it certainly should be.